Eytys is a rapidly growing company founded in Stockholm 2013. At the heart of the brand lies a vision of shared, multidisciplinary creativity, building a platform to connect, interact and highlight talented creative minds from all over the world. The products are built on a philosophy of no-fuss, straightforward and functional design. All collections are unisex. The brand is currently sold at 200+ top-tier retailers around the world in more than 20 countries, as well as through an own web concept and stores in Stockholm and London. 

Eytys is operated from the head office in central Stockholm. It is a vivid and democratic workplace, driven by innovation and creativity with big potential for personal growth. 

Eytys is looking for fitting models to help the team at Eytys HQ in Stockholm with the development of new products and collections. You will try and model all Eytys products including shoes and clothes. Models will need to be available weekdays during office hours and be flexible in terms of appointments. Payment will be made according to individual agreement. 

Measurements (Women):

Size 36-38

Height 168 - 172 cm

Chest 84 - 88 cm

Waist 68 - 72 cm

Seat (widest part of bottom) 92 - 96 cm

*Please indicate your shoe size

Measurements (Men):

Size 48-50

Height 180 - 184 cm

Chest 96 - 100cm

Waist 84 - 88 cm

Middle Hip (8cm from waist) 88 - 92 cm

Seat (widest part of bottom) 99 - 102 cm

*Please indicate your shoe size

Size 52-54

Height 180 -190 cm

Chest 104 - 108 cm

Waist 92 - 96 cm

Seat (widest part of bottom) 105 - 108 cm

*Please indicate your shoe size

Send an e-mail with your name, contact and sizes to Please attach an image of yourself and mark your email with the subject ’Eytys Model’.

Eytys is looking for a Customer Service Assistant to join the customer experience team at Eytys head office in Stockholm. You will work in a fast growing global company with an international customer base and network. You are expected to provide superior customer service and act as an expert representative for Eytys.

Your main goal is to keep the daily load of customer service tickets at a level that can be handled with excellent service and to improve the overall customer service experience. Your main areas of focus will be to:

Reply to all customer service tickets within 24h 

Keep a daily dialogue with our warehouse to make sure orders are shipped

Keep a daily dialogue with our warehouse to make sure returns are handled 

Help update and improve processes for the most common CS issues like returns, claims, delayed deliveries/refunds and change of address 

Your overall responsibilities will include, but not be limited to:

Lead all customer contacts and daily ticketing in a timely manner

Provide excellent customer service and give expert recommendation through our all our channels - telephone, email, chat and social media

Build and maintain relationships with customers and understand their needs in order to provide the best service.

Engage in upselling and follow-up communication

Provide the customer experience team with important feedback to improve our support service and overall customer experience

Coordinate with our logistics department, warehouse and carriers regarding orders and specific customer requirements

Handle and reviewing payments

Assist in e-commerce returns made to our warehouse and to our stores

Work on special projects to assist our customer experience team such as clienteling programs, customer feedback reporting etc

The ideal candidate should:

Ideally 1-2 years of prior experience related to customer service or e-commerce

Knowledge of platforms and systems like Zendesk and Centra is an advantage

Be dedicated to serving our customers and partners according to the highest standards with a problem-solving approach

Strong communication skills both written and verbal

Strong planning and organizational skills

Desire to work in a fast paced environment

Be structured and well-organized with the ability to handle many different tasks at once

Be a fast learner able to create and maintain new records and databases

Candidate must be fluent in both written and spoken English

Fluency in Japanese, Korean and/or Mandarin is an advantage

Please send your cover letter and resume to Write "Customer Service Assistant" in the subject line. We look forward to receiving your application no later than the 14th of March, 2021.